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【 阿波罗新闻网2007-11-26讯】
communication tip
"Creating Rapport": Rapport is a process of building a sustaining relationship of mutual trust, harmony and understanding. It is essentially meeting individuals in their model of the world. This happens through matching the accessing cues from words, eye movements and body language. Rapport is the ability to be on the same wavelength and to connect mentally and emotionally. It is the ability to join people where they are, in order to build a climate of trust and respect.
- Physiology: Synchronize body language; match (mirror & pace) body position, gestures, voice, breathing, etc.
- Movement: Match what the person does; the types of movement, dynamics, etc.
- Strategy: Match how the person does things.
- Beliefs and Values: Match what the person believes and values.
- Identity: Match the sense of identity. (In groups and organizations this becomes very influential.)
word/phrase
"Empathy": means one's ability to recognize, perceive and feel directly the emotion of another.
E.g. "Mother Teresa showed extraordinary empathy and sensitivity for other's needs and dedicated all her life to helping the needy and downtrodden."
commonly confused
"Complement, Compliment": Complement means something that completes or makes up a whole. Compliment means an expression of praise or admiration.
E.g. "The red sweater is a perfect complement to the outfit."
E.g. "I received compliments about my new outfit."
do you know?
i About Mirror Neurons: A mirror neuron is a neuron which fires both when an animal acts and when the animal observes the same action performed by another (especially of the same species) animal. Thus, the neuron "mirrors" the behavior of another animal, as though the observer were itself acting. These neurons have been directly observed in primates, and are believed to exist in humans and in some birds.
Some scientists consider mirror neurons one of the most important findings of neuroscience in the last decade. Among them is V.S. Ramachandran, who believes they might be very important in imitation and language acquisition. However, despite the popularity of this field, to date no plausible neural or computational models have been put forward to describe how mirror neuron activity supports cognitive functions such as imitation. Mirror neurons have been linked to empathy, because certain brain regions are active when a person experiences an emotion (disgust, happiness, pain etc) and when they see another person experience an emotion.
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